Delivery Address
We do allow customers to elect a different address to the cardholders address for delivery, although please note that once signed for, pyramid.com & its couriers will accept no responsibility for loss or damage of the goods.

Redirection
Should you request an amendment to the delivery address once your goods have been despatched, you will need to request it in writing, this can be via email (despatch@pyramid.com) or fax (08700 669 100). Please note, there is a redirection surcharge as stated above, you will need to authorise us to charge your debit/credit card with the surcharge amount before we can perform the redirection.

Missed Deliveries
If you are not available when the courier attempts to deliver, they will leave a card with your consignment details on it & a contact number. You are then able to collect the goods from the depot that the goods are returned to, you must take the card that was left along with some proof of ID. Should you not collect the goods within 5 days of the attempted delivery, they will be returned to us for holding. Once returned, you will need to contact us to arrange re-delivery, please note this will incur an additional delivery charge.

Contacting your local delivery branch.
You can obtain your local branch details from www.city-link.co.uk by entering your postcode in the “find your branch” on the left hand side or by calling 08700 007 007.

Specifying a time
Although you can not specify a time for delivery, your local delivery may give you an idea of what time the driver will be in your area. Please note, not all branches are able to do this so please accept that once despatched your order is due for delivery between 0800 – 1800hrs.